Refund policy

At Lulu Avella, we are committed to providing high-quality products and a seamless shopping experience. If your purchase doesn't meet your expectations, you may request a return in accordance with the policy below.

By placing an order through our website, you acknowledge and agree to the terms outlined in this Return & Refund Policy.

1. Return Eligibility

We gladly accept returns within 30 days of the delivery date.

To be eligible for a return, all items must:

Be unworn, unused, and in their original condition.
Include all original tags and packaging.
Be free from stains, odors, makeup, perfume, pet hair, or any signs of wear or damage.

Items that fail to meet these requirements may not qualify for a refund.

2. Non-Returnable Products

For hygiene, safety, and promotional reasons, the following items cannot be returned:

Final Sale or Clearance merchandise.
Gift Cards.
Jewelry and fashion accessories.
Lingerie, underwear, bodysuits, socks, and swimwear unless they arrive damaged or incorrect.
Personalized or custom-made products.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is damaged, defective, or different from the one you ordered, notify us within 7 days of delivery.

To help us process your request, please include:

Your order number.
A brief description of the issue.
Clear photos of the product and the packaging.

After reviewing your request, we'll determine the most appropriate solution, which may include a replacement, partial refund, or full refund.

4. Return Procedure

Before returning any item, please contact our customer support team to obtain return authorization.

Returns sent without prior approval may be refused or delayed.

Please Note: The address listed below is our business contact address only and is not our return warehouse. Do not send returned merchandise to this address. Once your return request has been approved, we'll provide the correct return instructions and return address.

5. Return Shipping

Unless the return is the result of our error (including damaged, defective, or incorrect items), customers are responsible for return shipping costs.

We recommend using a shipping service that includes tracking information, as Lulu Avella cannot be responsible for packages lost or damaged during return transit.

6. Refunds

After your returned package has been received and inspected, you'll be notified of the outcome by email.

If your return is approved:

Your refund will be issued to the original payment method.
Processing typically takes 5–10 business days, depending on your bank or payment provider.

Please note that original shipping charges are non-refundable.

7. Delayed Refunds

If you haven't received your refund after the processing period:

Check your bank account again.
Contact your credit card company or payment provider.
Contact your bank, as processing times may vary.

If you still haven't received your refund after completing these steps, please contact us and we'll be happy to assist you.

8. Order Cancellation

Orders may be canceled within 12 hours after purchase.

Once an order has entered processing or has been shipped, cancellation requests can no longer be guaranteed.

9. Contact Information

If you have any questions regarding returns, refunds, or your order, please don't hesitate to contact us.

Lulu Avella

Email: help@luluavella.com

Business Address:
46 5th St S
Belt, MT 59412
United States

Please note: This is not our return address. Returns sent to this location cannot be accepted.

Thank You

Thank you for choosing Lulu Avella. We sincerely appreciate your trust and support. Our team is always here to ensure you have the best possible shopping experience.